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Learn about refunds on Google Play

Learn about refunds on Google Play

Google may give refunds for some Google Play purchases, depending on the refund policies. You can also contact the developer directly.

  • If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
  • If you find a Google Play purchase on your card or other payment method that you didn’t make and that wasn’t made by anyone you know, report unauthorised charges within 120 days of the transaction.
  • If you’ve had a refund request accepted, check how long your refund will take.




see also : refund from IOS app store

Ways to request a refund on Google Play

Important: If you are located in the European Economic Area or UK and made a purchase on or after 28 March 2018, learn how to get a refund.

If the purchase isn’t what you expected, doesn’t work or you don’t want it any more, you can:​

Request a refund for recent purchases

Follow the instructions if:

  • It’s less than 48 hours since you bought an app or made an in-app purchase, and you can request a refund through Google Play.
  • You bought music, movies, books or other content, and you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually receive a decision within 15 minutes but it can take up to four working days.

If you can’t find your purchase on the recent purchases list, request a refund from the Google Play website.

Select an option:





Option 1: Request a refund on the Google Play website

Follow the instructions if:

  • It’s less than 48 hours since you bought an app or made an in-app purchase, and you can request a refund through Google Play.
  • You bought music, movies, books or other content, and you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually receive a decision within 15 minutes but it can take up to four working days.

  1. On your computer, go to play.google.com/store/account.
  2. Click Order history.
  3. Find the order that you want to return.
  4. Select Request a refund or Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you’d like a refund.
  6. You’ll get a message that says ‘Thank you for sharing your concerns’. You’ll then get an email with your refund decision. You’ll usually get this within 15 minutes but it can take up to four working days.

Note:

  • If you have multiple refund requests, repeat these steps for each thing that you bought.
  • If you can’t find the order, you may have bought it on a different Google Account. Find out how to switch accounts.

For hardware devices: To return or get a refund for devices that you bought on the Google Store, go to the Google Store refunds page for more information.

Option 2: Ask for a refund on the Google Assistant

To request a refund from the Google Assistant, you must use UK English on your device.

Learn more about Google Assistant.

Option 3: Get support from developer of the app

Note: Some information relating to refund requests may be shared with developers.

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