• If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
• If you find a Google Play purchase on your card or other payment method that you didn’t make and that wasn’t made by anyone you know, report unauthorised charges within 120 days of the transaction.
• If you’ve had a refund request accepted, check how long your refund will take.

If you can’t find your purchase on the recent purchases list, request a refund from the Google Play website.

Select an option:

Option 1: Request a refund on the Google Play website

Follow the instructions if:

• It’s less than 48 hours since you bought an app or made an in-app purchase, and you can request a refund through Google Play.
• You bought music, movies, books or other content, and you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually receive a decision within 15 minutes but it can take up to four working days.

1. On your computer, go to play.google.com/store/account.
2. Click Order history.
3. Find the order that you want to return.
4. Select Request a refund or Report a problem and choose the option that describes your situation.
5. Complete the form and note that you’d like a refund.
6. You’ll get a message that says ‘Thank you for sharing your concerns’. You’ll then get an email with your refund decision. You’ll usually get this within 15 minutes but it can take up to four working days.

Note:

• If you have multiple refund requests, repeat these steps for each thing that you bought.
• If you can’t find the order, you may have bought it on a different Google Account. Find out how to switch accounts.